Standard Voice24 / eStatus
Standard Voice24  


You can now retrieve your account information by accessing Standard Voice 24, our new interactive voice response system. Simply call (504) 569-3921 or (800) 448-4190.

When prompted, please enter your loan number and last four digits of your social security number.


First Enter

Account Number

Then Enter

Last four digits of your social security number

 

Receive:

  • Date last payment was processed
  • Next Payment due date
  • Current loan balance


Press 1


For further options

Press 1

Obtain additional information from our Automated Mortgage System


Then select ONE of the following options:

Press 1

For current account information:

  • Unpaid balance
  • Escrow balance
  • Interest rate
  • Next payment due date
  • Payment breakdown

Press * to repeat the above information.

Press 2

For YTD (year-to-date) information:

  • Principal paid
  • Interest paid
  • Hazard and Flood insurance paid
  • Late charges paid
  • Taxes paid
  • Unpaid late charges

Press * to repeat the above information.

Press 3

For previous year end information:

  • Principal paid
  • Interest paid
  • Hazard and Flood Insurance paid
  • Taxes paid

Press * to repeat the above information.

Press 4

For coupon book information:

  • Date coupon book was ordered

Press 5

For SMC General Contact Information:

  • Payment mailing address
  • Correspondence mailing address

 

Press * to repeat the above information.


You now have theoption to have the above information faxed, emailed or mailed to you!

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eStatus
 

To use eStatus you must at a minimum, be using Internet Explorer version 5.0 or greater and it is required that Internet Explorer be using 128-bit encryption, set to accept cookies, and Java scripts need to be enabled.

**Note** When selecting an eStatus password, both alpha and numeric characters (letters and numbers only) must now be used. No other types of characters will be accepted. Also, passwords must be from a minimum of 6 characters to a maximum of 8 characters long. Incorrectly entered passwords will receive the following error message: "Password is required to consist of alpha and numeric characters. Please try again.”

What is eStatus?

24-7 access to your account information!

  • Current loan balances
  • 12-month payment history
  • Year-to-date totals
  • Payment due dates
  • And a whole lot more!

Don't forget...
By registering for eStatus you will, also, be able to PAYyour mortgage online with AutoPay.

What does it mean when I try to log on to eStatus and I get an error message which states: " Unable to connect to data source?”
This will occur when our database is down for maintenance. This happens infrequently during normal business hours. However, we do bring our system down on a daily basis, around 5 pm, for a data backup and end of day processing. This interruption normally lasts only around ten minutes.

Why am I getting the message "The Page Cannot Be Displayed" message when trying to view eStatus on your Web Site?
This may occur if your computer is not using 128-bit encryption.
To determine the current level of encryption on your computer, click About Internet Explorer on the Help menu. The level of encryption on your computer is displayed next to the words "Cipher Strength."

If the cipher strength on your computer is not 128 bits, download and install the encryption pack appropriate for your operating system to upgrade your computer to 128-bit encryption.

To locate the Internet Explorer High Encryption Pack and other updates for Microsoft’s Internet Explorer, click on: http://www.microsoft.com/windows/ie/default.asp

What are cookies?
Cookies, small text files stored on your hard disk, contain data you provide or information about the choices you make when visiting a Web site. In order to sign in to eStatus, your Web browser must be set to accept cookies.

How do I enable cookies?
If you are running Microsoft Internet Explorer, go to ‘Tools’ and select ‘Internet Options’ and when that window pops up click on the security tab, then there should be a custom level button. Click that and you get a list of options. Look for the one like "Allow cookies that are stored on your computer" either enable it or set it to prompt you.

How do I check Internet Explorer to see if it is configured to run Java programs automatically?
First, you must be using at least Internet Explorer 5.0. Open ‘Internet Explorer’ to any website (for example, http://www.stanmor.com ). On the ‘Tools’ menu, click ‘Internet Options’, click the ‘Security’ tab, click the ‘Internet’ Web content zone, and then click ‘Custom Level’.

In the ‘Settings’ box, under ‘Java Permissions’, make sure ‘Disable Java’ is not selected, click OK and then click OK again.