The primary function will be to answer inbound customer calls and resolve customer inquiries in a timely manner, while providing a pleasant interaction with the customer. Candidate must be personable and a good listener. Daily processes will involve documentation of calls, interface with other departments, and follow-up. Must be willing to train, learn system applications and accept other related Customer Service duties as assigned.

We are seeking a highly motivated individual looking for a career as a Residential Mortgage Loan Collector. The primary function will be to contact and resolve delinquent first mortgage loan accounts. Experience with FHA, VA, Rural Housing, Fannie Mae, and Freddie Mac loans is helpful. Candidate must be able to work evenings and Saturdays when needed.

Duties and Responsibilities:

Collect and distribute mail from the One Shell Square Post Office
Collect and process outgoing mail
Determine, affix, and record postage on all mail and packages

Seeking an experienced Mortgage Loan closer to coordinate all phases of loan closings. The Closer’s responsibilities include reviewing loan data, completing missing or correcting erroneous data and reviewing info submitted by the loan officer, processors and underwriter. The Closer will communicate with internal associates, closing agents and all parties involved in the transaction ensuring that all closing documentation is complete, accurate and in compliance with all applicable regulatory agencies.

Seeking an experienced mortgage loan shipping associate. The successful candidate will be detail oriented, possess strong organizational and communications skills, work well under pressure and deadlines alongside a highly skilled lending team. This fast paced job position requires monitoring and tracking multiple delivery channels, working closely with management and agency and custodial teams to meet hard stop deadlines.

Seeking an experienced mortgage loan processor to work with our correspondent lending partners. The successful candidate will possess a deep knowledge of the lending industry including understanding loan officers, processors, and underwriters responsibilities as well as understanding the closing needs in order to meet significant deadlines in a fast paced, demanding environment. Communications is of paramount importance when speaking with the correspondent lender as well as working with a large variety of individuals highly motivated to close the loans. This position requires a high level of organizational skills, the ability to see issues before they occur and address them by working with team members and appropriate partner in each transaction.

We are seeking a highly motivated individual looking for a career as a Residential Mortgage Loan Loss Mitigation Specialist. The primary function will be to work directly with customers who are experiencing financial hardships to assist with completing applications for assistance and gathering needed financial documentation in accordance with Investor and Regulatory guidelines.